Privacy Policy — f5666

1. Introduction

This Privacy Policy ("Policy") explains how f5666 ("Platform", "we", "us", "our") collects, processes, stores, shares and protects the personal information of users ("you", "Player") who access or use the f5666 website, mobile interface and associated services ("Services"). This Policy applies to all personal data provided during registration, account management, gameplay, financial transactions and any other interaction with the Services.

By registering an account or using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. If you do not agree with any part of this Policy, you should discontinue use of the Services.

2. Information We Collect

f5666 collects personal data across the following categories. We collect only what is necessary to operate the Services, fulfil our legal obligations and maintain platform integrity.

3. How We Use Your Information

f5666 uses the personal data we collect for the following purposes. Each purpose has a corresponding legal basis described in Section 4.

• Account creation, authentication and ongoing account management, including password reset and session security.
• Identity verification (KYC) to confirm eligibility, age (21+) and prevent the use of false identities on the platform.
• Processing deposits, withdrawals and payment reconciliation, including fraud detection and anti-money laundering screening.
• Delivering and improving the Services, personalising your game lobby, surfacing relevant promotions and resolving technical issues.
• Providing customer support via live chat and email, including keeping records of support interactions for quality and training purposes.
• Responsible gaming monitoring — detecting patterns consistent with problem gambling and proactively offering responsible gaming tools or support.
• Complying with applicable legal, regulatory and anti-money laundering obligations, including reporting to relevant authorities where required by law.

f5666 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Our fraud detection and responsible gaming monitoring systems flag accounts for human agent review rather than taking automatic adverse action.

4. Legal Basis for Processing

f5666 processes personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our obligations under the Terms and Conditions and to provide you with access to the Services (account registration, payment processing, game delivery).
• Legal obligation — processing required to comply with applicable anti-money laundering, identity verification, data retention and regulatory reporting laws.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, service improvement and internal analytics, where these interests do not override your fundamental rights.
• Consent — where we send you optional marketing communications or promotions by email or SMS, we do so on the basis of your opt-in consent. You may withdraw consent at any time by contacting support or using the unsubscribe option in any marketing message.

5. Sharing Your Personal Data

f5666 does not sell your personal data to third parties. We share data only in the following circumstances and strictly on a need-to-know basis:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa and Mastercard partners receive only the transaction data necessary to process your deposit or withdrawal. They are contractually bound to use this data solely for payment processing.
• Identity verification providers — third-party KYC service providers receive your identity documents and biographic data strictly for the purpose of completing age and identity verification as required by our Terms.
• Game providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt and other integrated game studios receive only the session token and anonymised player identifier required to run the game session. No full identity data is passed to game providers.
• Regulatory and law enforcement authorities — where required by applicable law, court order or regulatory direction, f5666 will disclose personal data to the appropriate authority. We will notify you of such disclosure where legally permitted to do so.

All third parties with whom f5666 shares personal data are required to maintain appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared. f5666 does not transfer personal data to any party for advertising or marketing profiling purposes without explicit consent.

6. Payment Data and Financial Security

All financial transactions on f5666 are processed over SSL-encrypted connections. f5666 does not store full payment account credentials (for example, full bKash wallet PINs or complete bank account numbers) on its own servers. Payment data is tokenised: only a secure reference token and the last few digits of an account number (where applicable) are retained in f5666 systems for transaction reconciliation and fraud monitoring purposes.

f5666 implements transaction monitoring to detect unusual deposit or withdrawal patterns that may indicate fraud, money laundering or account compromise. Where such patterns are identified, transactions may be temporarily held and the account placed under review. We apply industry-standard controls to protect your financial data at rest and in transit.

7. Cookies and Tracking Technologies

f5666 uses cookies and similar technologies to operate core platform functions and improve your experience. The cookies we use fall into three categories: (1) Strictly necessary cookies — required for session authentication, fraud prevention and security. These cannot be disabled without breaking core functionality. (2) Functional cookies — used to remember your preferences such as language setting, last game played and notification preferences. (3) Analytics cookies — used in aggregate to understand how players navigate the platform, which features are used most and where technical issues occur. Analytics data is processed in anonymised or aggregated form and does not identify individual players.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging in and using core platform features. f5666 does not use third-party advertising cookies or behavioural tracking cookies that profile you for advertising purposes on other websites.

8. Data Retention

f5666 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, to perform our contractual obligations under the Terms and Conditions, and to comply with applicable legal retention requirements. As a general guide: account and identity data is retained for a minimum of 5 years following account closure; transaction records are retained for a minimum of 5 years from the date of the transaction; gaming history and session logs are retained for 2 years from the date of the session; customer support records are retained for 3 years from the date of the interaction.

When personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, f5666 will securely delete or anonymise the data. Anonymised data (where it is no longer possible to identify you from the data) may be retained indefinitely for statistical and service improvement purposes.

9. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to the personal data f5666 holds about you. To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 days. Identity verification may be required before we can action your request.

Please note that some rights are subject to conditions and exceptions under applicable law. For example, we may be required to retain certain data despite an erasure request where a legal retention obligation applies. Where we are unable to fully action a request, we will explain the reason clearly in our response.

10. Children and Underage Players

The f5666 platform is strictly restricted to individuals aged 21 years and above. f5666 does not knowingly collect personal data from anyone under the age of 21. Age verification is performed as part of the KYC process before any withdrawal is approved. If f5666 becomes aware that personal data has been collected from a person under 21, the relevant account will be closed immediately and all data associated with that account will be deleted, except where retention is required by law.

11. Security Measures

f5666 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, regular security assessments and penetration testing, and multi-factor authentication for platform administrative access.

While f5666 takes reasonable and proportionate steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that poses a risk to your rights, f5666 will notify affected players without undue delay and take immediate steps to contain the breach and mitigate its impact.

12. Third-Party Links

The f5666 platform may reference or display the names of third-party payment providers, game studios or other service partners. f5666 does not control the privacy practices of these third parties, and this Policy does not apply to their services. Where you interact directly with a third-party service (for example, completing a payment via the bKash or Nagad app), the privacy policy of that third party applies. We encourage you to review the privacy policies of any third-party services you use in connection with your f5666 account.

13. Changes to This Privacy Policy

f5666 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or the Services we offer. When material changes are made, we will notify registered players via email or via an in-platform notification before the changes take effect. The updated Policy will display a revised "Last Updated" date at the top of this page.

Continued use of the Services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you may request account closure by contacting f5666 support. We will process your request and confirm closure in writing.

14. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how f5666 handles your personal data, please contact our support team via 24/7 live chat accessible from any page on the platform.

You may also reach us by email. Our support email address is displayed in the footer of every page on the f5666 platform. We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 days of receiving your request.